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Need immediate help - Spend Control Not Sure

Devadathan Balakrishnan
New
 Contributor

Hi,

I am in Dubai. Could not receive or make calls says spend controlI have still £ 21 left.

I am totally cutt of from connications

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    2 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • 464 replies
    • December 20, 2023

    Never post your phone no. on a public forum; will be used by fraudsters.

    Connect with id via CHAT or direct message on social media.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
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    • andewhite
      andewhite
    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • December 21, 2023

    Hi @Devadathan Balakrishnan 

     

    Have you been able to use any services while in Dubai?

     

    Have you tried resetting your network settings?

     

    For iPhone;

    Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

     

    For Android;

    Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

     

    Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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