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need my Qr code to re-establish my phone


JulieP77
Community Member

I have deleted my Esim account on my phone by accident and cannot find my original QR code and think that it may have already been on my new phone whrn it arrived , i cannot get any further with. live chat isnat available after trying for three days. What can i do 

Best answer by Tyler

Hey there @JulieP77, welcome to Community!

 

As @andewhite has kindly suggested, I hope the Facebook team were able to help.

 

If not, what happens when you try accessing the live-chat please?

 

Thank you,

Tyler

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4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12104 replies
  • June 8, 2024

Try sending a private message to iD support by using Facebook Messenger, @JulieP77.

 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3438 replies
  • Answer
  • June 20, 2024

Hey there @JulieP77, welcome to Community!

 

As @andewhite has kindly suggested, I hope the Facebook team were able to help.

 

If not, what happens when you try accessing the live-chat please?

 

Thank you,

Tyler


  • New
 Contributor
  • 1 reply
  • October 4, 2024

Recently purchased a new iPad and give a SIM card to insert into the iPad .The new IPad only comes with an esim and I need to change it to an from a physical one to an ESIM can u help .I need a Qr code

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8058 replies
  • October 8, 2024

Hi @Dave Dore 

 

We’d recommend the following;

 

 

Please note that we don’t officially support iPads on our network, the eSIM may not work there, however you’re free to try.

 

Tom