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Question

Need transaction code to use my PAC code


Jo Middleton
Community Member

I didn't receive a welcome email I do not have my receipt. I need a transaction code so I can use my PAC code. Live chat just comes up with an error. Tried Facebook messenger, no reply. Telephone number automated help please 😂

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12344 replies
  • August 8, 2023

The transaction number is on your iD invoice, which usually comes with the item(s) purchased. It should start with “4”, for all purchases directly from iD Mobile.

The customer service teams work until 8pm on weekdays - perhaps your message on Facebook Messenger will get picked-up this morning.
🤞


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8369 replies
  • August 8, 2023

Hi @Jo Middleton 

 

Facebook Messenger isn’t a live chat service, it may take some time to get to you there, have we responded there?

 

If not please let us know here so we can get in touch and provide the transaction number.

 

Tom