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Question

net work


Brookie1979
Community Member

The net work has been down since yesterday they said they have fixed it yet my phone still has no service this morning 

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4 replies

Gillian Farago
New
 Contributor

I’ve got nothing either 😢


  • Active Contributor
  • 15 replies
  • December 2, 2023

Complete joke - I hugely regret taking out a contract with ID.  The customer service is non existent 


Jim255
Active Contributor
  • Active Contributor
  • 8 replies
  • December 2, 2023

I have connectivity. The only thing I can't get is the app login to give me usage details. I believe this is an issue with Three rather than iD Mobile as I have a contract with Honest Mobile as well (which is provided by Three) and they also had issues last night. 


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1225 replies
  • December 2, 2023

Hi @Jim255  @Shadermarine  @Brookie1979  and @Gillian Farago sorry to hear of the trouble you have had.

 

We had experienced some issues yesterday with our network, but this is mostly fixed now. Additionally, as a knock on effect we have experienced a higher volume of contact than usual. The iD app has become unavailable again for some customers. We apologise for any inconvenience you’ve experienced, and we’ll continue to provide updates here - https://tinyurl.com/3ykh4ayb Thanks. - Siân