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Question

network back on but issue making calls


Ive lacked network all day. This problem is now fixed. I can receive text messages etc and my phone now shows to have network 

However I can’t make or receive any calls and I can’t listen to my voicemail

No help from customer service live chat as it states they are too busy and also they close at 8pm

Anyone in the same boat?

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8 replies

Scorpion
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  • Helpful
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  • 19 replies
  • December 1, 2023

I’ve just replied to you but it’s been sent to the moderators for review


Scorpion
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  • Helpful
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  • 19 replies
  • December 1, 2023

So they do know what people say about it all


  • New
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  • 3 replies
  • December 1, 2023

I've been able from time to time recieve and make calls and then nothing. But from about 8 I cant access my account on the app. I would just advise if you have broadband tell people to contact you over WhatsApp cause its free. It is bloody annoying though not getting a service you pay for though. I want into my account I only joined id last week. Hope its not like this all the time.


maggie49
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  • New
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  • 1 reply
  • December 1, 2023

Still no service. Unable to make or receive calls.


AndrewSibbald
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  • New
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  • 2 replies
  • December 2, 2023

same here,thank God my contract ends in February,will be getting rid.


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1225 replies
  • December 2, 2023

Hi, please visit https://tinyurl.com/3ykh4ayb for regular updates on this matter. We are very sorry for any inconvenience that has been caused.


AndrewSibbald
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  • 2 replies
  • December 2, 2023

everything up and running again thank God,but missed some important message which is a real inconvenience.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • December 4, 2023

Hi @AndrewSibbald 

 

Glad to hear you’re back up and running again, apologies for the inconvenience caused.

 

Tom