Yesterday I changed my plan.I received a message saying the card should be activated shortly.Half hour later I got the message,enjoy using your plan,but network doesn't work!! Said "Cannot connect to mobile network" !!!
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network doesn't work
Best answer by Tom
Did you make a plan change or an upgrade?
A plan change wouldn’t make a change with the SIM card, an upgrade would issue a new SIM card but would need to be activated in the iD Mobile app/website, the issued SIM (with a SIM only upgrade) would be delivered within 3-5 working days via Royal Mail.
Tom
This topic has been closed for replies.
+26Whereabouts are you
+26Your existing iD SIM card might’ve been deactivated by mistake, or has developed a fault, or been damaged somehow.
Forum members can’t look at your iD account
The agents work until 8pm on weekdays.
+25
Did you make a plan change or an upgrade?
A plan change wouldn’t make a change with the SIM card, an upgrade would issue a new SIM card but would need to be activated in the iD Mobile app/website, the issued SIM (with a SIM only upgrade) would be delivered within 3-5 working days via Royal Mail.
Tom
Hi,
I couldn't find how to talk to them online😬😠This morning I chatted with the agent and they promised I would be able to use my plan up to an hour.Nothing has changed!!! I contacted with them again I just finished the chat.I need a replacement card no one tells me about it 2 days ago during the change of plan or this morning my phone is unusable since tuesday!!I can get a replacement card from Currys for free or wait 2 to 3 days for delivery.I'm going to the store tomorrow, I hope my problem will be solved.
+25
Please let us know if you need any continued support with this so we can get in touch.
It sounds like an upgrade may have been done and a new SIM card issued/activated with it.
Tom
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