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network down, no call or Internet


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49 replies

Scottbob smith
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 Contributor
David Clover wrote:

Hi, I cannot make calls or use Internet. I have tried restarting my phone and no joy. Is your network down again.

Also getting pdp auth errors on my iphone 13 in putney, London.


  • New
 Contributor
  • 1 reply
  • February 10, 2024

Sorry for bothering but its completely down in walsall, no network at all and even losing the ability of calling, like I'm in a desert !!


  • New
 Contributor
  • 4 replies
  • February 10, 2024

I'm Edinburgh and I'm the same no id mobile data or phone ability. Currently piggybacked on my partners phone. Come on ID mobile get it sorted 


Janine Bennett
Active Contributor
  • Active Contributor
  • 7 replies
  • February 10, 2024

nothing here in hertfordshire and I can’t seem to get any answers using your chatbox and no one is available to speak to me.  This is atrocious customer service...


GemT
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  • New
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  • 1 reply
  • February 10, 2024

Down in Bristol as well - very frustrating!


Hood64
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  • New
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  • 4 replies
  • February 10, 2024

Exmouth and now Exeter in Devon. Patchy phone service but no data at all. Unable to access app even from home wifi


Carlos Clarke
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  • New
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  • 1 reply
  • February 10, 2024

Yep,they're useless! Missed work calls and messages as didn't realise my phone wasn't connected to anything!😡😡😡


  • New
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  • 4 replies
  • February 10, 2024

It's working in South London now.Hope it doesn't go down again tomorrow. 


Harabagiuf
Active Contributor
  • Active Contributor
  • 10 replies
  • February 10, 2024

ID network, rubbish as always.


Hood64
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  • New
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  • 4 replies
  • February 10, 2024

Back again just north of Exeter 😁. Signal and 4g indoors. To be honest I've found ID to be brilliant in my area and when travelling, that's why I was so surprised earlier. Never had that before.


Forum|alt.badge.img
  • Helpful
 Contributor
  • 13 replies
  • February 10, 2024

Today ID mobile SIM was not connecting to id mobile network in its usual device. I took it out popped it into another device (4G WiFi dongle) logged into the WiFi dongle from the phone and it connected to the network with no problems.

 

I then popped the SIM back into its usual device, and strangely I was asked to re-enter the SIM PIN.

After that all worked o.k.

 

This was after trying to login to my-ID both on the Id mobile app and online but kept getting error / "too busy" messages.

 


  • New
 Contributor
  • 3 replies
  • February 10, 2024
David Clover wrote:

Hi, I cannot make calls or use Internet. I have tried restarting my phone and no joy. Is your network down again.

Same situation for two days. In the morning it's OK. After leaving work, where I use Wi-Fi, I can't connect to the Internet, call or send a text message. The worst thing is that I have a bus ticket in the application on my phone and without the Internet the ticket does not open. Yesterday I returned home only thanks to the good will of the bus driver. I pay £17 a monthly fee and this sort of thing happens? 


Jack80
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  • New
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  • 2 replies
  • February 10, 2024

I thought it was me, my phone went to emergency calls only and then worked when I looked for my network then went again. Glad I know that there was an issue. 


  • New
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  • 1 reply
  • February 12, 2024

In Bristol. Suddenly have the same issue. Started with no data and then, after a restart of phone, no signal at all. Be nice to know what’s going on - even a message to says it’s in hand and they’re working on the problem. 


  • New
 Contributor
  • 3 replies
  • February 12, 2024

Same. Restarted my phone. Cleaned the SIM. Still no signal. Issue started about 1hr ago. I'm also in Bristol 


DavidIHenry
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  • New
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  • 3 replies
  • February 12, 2024

No service in Edinburgh can’t call restarted several times. This is not acceptable service and I never had any of this when I was with EE. Ofcom must act and fine all networks that fail like this.


Stumacb23
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  • New
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  • 1 reply
  • February 12, 2024

Scunthorpe , same issue.. only joined 12 days ago, is that what it’s like 😞


David Maguire
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  • New
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  • 2 replies
  • February 12, 2024

Halifax here. Completley down, no internet, no calls, no messaging. No happy.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • February 14, 2024

Hi Everyone

 

We have had a recent outage that we apologise for, we believe services are back up and running, it may be worth rebooting your device to test.

 

Tom


Abbie Thompson
New
 Contributor

My network has done down again, I'm in Anglesey but no reported issues in the post code?? 


Matt_p
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  • New
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  • 2 replies
  • April 2, 2024

I am in Freshwater on the Isle of Wight, my network has been down since FEB 28th !!! Three are doing maintenance… but I've had no apologies or even a heads-up from ID mobile… when is the maintenance going to end????


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4266 replies
  • April 8, 2024

Hey there @Abbie Thompson, we’re very sorry to hear this. How long has this been an issue for please?

 

Also, we’re very sorry to hear you’re stiill having issues @Matt_p with your coverage. If there is on-going work in your area, then Three UK and our teams will be working to resolve these issues as soon as possible, and will most likely be on-going to improve signal in your area in the future.

 

If you’ve tried restarting your phone and network settings, or switching between 3G/4G/5G to get the best signal, and still having issues today, then please let us know, and we’ll send you a DM to investigate further with yourself.

 

Thank you,

Tyler


DavidIHenry
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  • New
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  • 3 replies
  • April 10, 2024

More problems calling a landline it doesn't Ring and ends call. Not the first time 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • April 13, 2024

Hi @DavidIHenry 

 

Sorry to hear this, is this only with landlines?

 

Is this issue only when you call a landline or when a landline calls you?

 

Tom