I have had every call in my flat drop out. I need a stronger signal - I have only been with ID for a month but the service is not good enough
network signal is poor - calls drop out
Best answer by Lauren K
Hi
Coverage can vary per area and there are many factors that can impact this. It’s possible that 3UK is not as strong in your local area which could be why the coverage is affected. If it’s occurring everywhere you go, the issue points more likely to a handset or SIM fault. It’s also worthwhile checking if there are any outages or planned work in your post code:
Check your network coverage | Support | Three
If you’re in a poor coverage area, it’s worth noting that we offer 30-day returns on all contracts purchased from iD Mobile directly and 14-days if bought from Carphone Warehouse.
If you’d like us to take a closer look into the coverage issues you’re having, just let us know and we’ll be happy to send you a PM.
-Lauren
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