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New contract

  • November 23, 2023
  • 1 reply
  • 11 views
Miriama Boris
Community Member

Why can't I get a new mobile phone for monthly payments? I oay regularly every month and I still don't have the right to a new device, why??

This topic has been closed for replies.

1 reply

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • November 27, 2023

Hi @Miriama Boris,

Welcome to the Community!

All new contracts are subject to a credit check. If the credit check has not passed we wouldn’t be able to change this.

We would advise to keep making on time payments and trying again after 90 days.

 

Kash

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