Skip to main content
Solved

new customer


Due to switch to 3rd June, received eSIM QR code, should I be waiting until switch day to use it? Also, when trying to log in to app, it’s saying contact number isn’t recognised? 

Best answer by andewhite

You should be able to use the QR whenever you’re ready, @Lucy_g

If you use it before the switch takes place, your eSIM will get the number iD allocated for your new connection, to their network. 

Once your switch has completed, you’ll be using the number you wanted to keep with your eSIM.  

View original
This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12470 replies
  • Answer
  • May 29, 2024

You should be able to use the QR whenever you’re ready, @Lucy_g

If you use it before the switch takes place, your eSIM will get the number iD allocated for your new connection, to their network. 

Once your switch has completed, you’ll be using the number you wanted to keep with your eSIM.  


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • June 4, 2024

Hi @Lucy_g,

Welcome to the Community and Welcome onboard!

It looks like @andewhite has answered your query.

If you require further assistance we would be happy to answer any question via the Community.

 

Kash