I've upgraded to a new phone with eSIM. The QR code for the eSIM has been sent to me and my current SIM appears to have been deactivated as a result. However, the new phone is not due for delivery until later in the month and my current phone doesn't support eSIM.
How do I get my service back?
+22Hi there
The quickest way would be to pop down to you local Currys and ask for a replacement SIM.
You would then to activate this replacement SIM yourself:
From my understanding requesting an eSIM shouldn’t automatically deactivate your current SIM but I’ve read a few other posts stating the exact same thing. I assumed the SIM would only deactivate either when you do this or when the system sees you’ve registered the eSIM
+25Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
