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New iPhone 15 no SIM tray - can’t set up eSIM - your SIM is not supported

  • October 25, 2024
  • 3 replies
  • 193 views

Switching from my old iPhone 13 (with a physical SIM card) to a new iPhone 15 which does not have a SIM tray. When trying to transfer my phone number to the new phone it says, “transfer not supported”. Also “the SIM in your old iPhone does not support eSIM transfer. Contact your network provider for assistance.” How I can I proceed please?

Best answer by Matthew T

@carolhurst -

Request a new eSIM from Live Chat.

https://www.idmobile.co.uk/live-chat

Thanks.

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  • New
 Contributor
  • 2 replies
  • October 25, 2024

 


  • Author
  • New
 Contributor
  • 2 replies
  • October 25, 2024

There is also an option to set up a mobile service on the new iPhone 15 by using a QR code provided by my network provider. Maybe this can be sent to me somehow? Thanks.


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1832 replies
  • Answer
  • October 25, 2024

@carolhurst -

Request a new eSIM from Live Chat.

https://www.idmobile.co.uk/live-chat

Thanks.