Placed an order last night, received the confirmation email with order number on, then received an email saying that there was a problem and someone from the sales team would contact me. I had two lots of money taken from my bank and two lots go back in. The bank seem to think that I needed to authorise the payment in my banking app however I wasn't prompted to do this at the time of ordering, im assuming that this is the problem, however in the meantime I dont know what is happening with my order. Many thanks