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new order not processed

  • 6 November 2020
  • 1 reply
  • 289 views

Shogg13
Community Member

Placed an order last night, received the confirmation email with order number on, then received an email saying that there was a problem and someone from the sales team would contact me. I had two lots of money taken from my bank and two lots go back in. The bank seem to think that I needed to authorise the payment in my banking app however I wasn't prompted to do this at the time of ordering, im assuming that this is the problem, however in the meantime I dont know what is happening with my order. Many thanks 

 

 

Best answer by Mohammed

Hello @Shogg13,

Sorry to hear that.

 

Please visit our Live Chat and type “I Want to speak to an agent” when on the Live Chat and select the relevant Team to discuss the order. We’re unable to amend orders from our platform besides cancelling these so we can’t process this for you.

 

Mohammed

 

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1 reply

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • November 10, 2020

Hello @Shogg13,

Sorry to hear that.

 

Please visit our Live Chat and type “I Want to speak to an agent” when on the Live Chat and select the relevant Team to discuss the order. We’re unable to amend orders from our platform besides cancelling these so we can’t process this for you.

 

Mohammed