New Phone

Hey there @MarcTisch, welcome to Community!

If you want to transfer your phone number over to us, you need to fill out the form below:

https://switching.idmobile.co.uk

Transferring your number is a separate process to activating an eSIM.

For further information on activating an eSIM, please check out the below post:

https://www.idmobile.co.uk/esim#:~:text=Open%20Settings%2C%20go%20to%20Mobile,Internet%20%2F%20Connections%20and%20find%20eSIM.&text=Scan%20your%20QR%20code.,Easy!

Thank you,

Tyler

That wasn’t my question - I’m already with ID mobile and have been for a while. I have a new phone and I just want to move my eSIM to it, along with the associated number.

i would also like the answer to this

What phone? That might matter.

Crapple users might find use with:
https://support.apple.com/en-gb/118669

Hemorrhroid users may gain joy from:

https://www.androidpolice.com/android-transfer-esim-tutorial/

Hi @MarcTisch 

The device itself should show you how to transfer an eSIM from one device to another, however it may be also easy to alternatively request a replacement eSIM and activate that on the device you wish to use.

[EDIT: It is not possible currently to transfer an eSIM from one device to another, a replacement eSIM activated on the new device is best in this situation]

cc; @Dandobaggins 

Tom

Hi @Tom, I will try this although the Apple advice if automatic transfer doesn’t come up says; “contact your network provider to transfer your eSIM”.

If I am required to get a replacement eSIM, I want to guarantee my phone number does not change.

Hi @MarcTisch,

If we provide you with a replacement eSIM or physical SIM we would activate it under your account so that you keep the same number.

Kash

if you have a puc code then you have to use it in the time to do it if you don't use it in time then you can lose

 it as they are going to give the number to a new customer so contact your old provider and ask for a new puc transfer from them if you are days off the date given to use it then you will not have any further rights to the number and will need to use the number given by the new company 

Hi @Kash / @Tom 

I’ve successfully transferred over my phone now, however my eSIM would not transfer. It simply stated ‘No eSIM available, please contact your network provider’.

Can I please request a changeover or a physical SIM so that I can use my new phone? Since everything else has already been moved over, I’m currently having to keep both phones on me at all times.

Thanks.

That was not my question. I am already with ID mobile.

Can anyone help me with this?  @Kash @Tyler @Tom ? I’ve had this new phone for weeks now and been unable to use it…

@andewhite Thank you!

Hi @MarcTisch 

Apologies for the misinformation, I’ve edited my previous post, iD Mobile do not support transferring of an eSIM from one device to another.

Best thing to do in this scenario as @andewhite suggests, get a replacement eSIM.

Tom

Wished I’d got sim cards now and not tried to save the planet by using esims now.

Why does iD not support esim transfer then?

Hi @justaskin 

Not sure what you mean here, we still offer both physical SIMs and eSIMs at this time.

If you need to transfer an eSIM from one phone to another, unfortunately it isn’t possible with iD Mobile at the moment, we’d recommend requesting a replacement eSIM and activating it on the desired device.

Tom

Thanks for reply. What I was meaning is that when it comes to changing phone time its obviously a lot easier to swap your physical SIM than faff about requesting a replacement eSIM

Hi @justaskin 

The team are aware of a want for this feature, however we have nothing to announce at this time, sorry.

Tom