New phone, new contract, but chosen via web for purposes of nabbing the right deal rather than the app upgrades.
I've read something online that seems to show I can't keep my number?
Is this true?
Same email and financial infos, same me, so it was more of an intuitive move for me than ID perhaps.
Best answer by WelshPaul
You cannot port or move a number from one iD Mobile account to another. You also cannot use your existing online account to manage your new contract. You will need to register for a new online account. Be warned though, you cannot use the same email address previously used to register for your old account with your new account.
+24You cannot port or move a number from one iD Mobile account to another. You also cannot use your existing online account to manage your new contract. You will need to register for a new online account. Be warned though, you cannot use the same email address previously used to register for your old account with your new account.
Okay, so I see an account number in my original sim only contract account. And there is the new account number, for the new phone + contract, in one of the several emails sent as of this weekend.
I therefore am to re-register with a new email and then what what's the next step? Add the new account number or details to it somehow?
+24If you want to keep your existing number, then you either need to return and cancel the new contract and upgrade your existing one or port the old number to another network and port it back to the new line.
If you just want to register for a new online account to manage the new contract, then first get hold of a new email address and register using the new email address, new phone number and new account number. You will then have two online accounts, two direct debits and two numbers.
Okay, so I see an account number in my original sim only contract account. And there is the new account number, for the new phone + contract, in one of the several emails sent as of this weekend.
I therefore am to re-register with a new email and then what what's the next step? Add the new account number or details to it somehow?
Hey
This will depend on if you want to keep your number or not.
Upgrading when done via the account replaces your existing number with a new number.
New contracts are for a second new number separate to your current.
You can’t port from one iD account to another.
Mohammed
I NEED HELP CAN SOMEONE CALL ME
My contract is finishing on sept 2 2023 i already upgraded my contract
+26My contract is finishing on sept 2 2023 i already upgraded my contract
Hey
Yes
account # is finishing on sept 2 and i already upgraded new account #
pls terminate my old account so i wont be paying 2 accounts
i want to use my old number
+26Unfortunately
If you want use the number from 7427, one option is to get a PAC (for this account) and give that to another service provider.
Once the number you want to keep has transferred successfully to the new temporary service provider, get a PAC from this service provide, to use with your 8111 iD account.
It’s a faff and will take a while to complete, but it’s one way to use the number you want keep with 8111, and cancel the 7427 iD account.
🤞
+24Hi
Please let us know if you require any assistance or information regarding keeping your number.
Kash
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