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New phone broken after 11 days of having it


Took out new contract 11 days ago with Redmi Note 11 Pro 5g for my son. Just discovered the volume buttons have fell off and can't find them. What do I do as it's impossible to contact ID!! Do I just go back to the Currys store where I got phone from?

Best answer by WelshPaul

The store will replace it if you return it within the first 30 days. Well, as long as it's not the result of physical damage of course!

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4 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 3059 replies
  • Answer
  • May 11, 2022

The store will replace it if you return it within the first 30 days. Well, as long as it's not the result of physical damage of course!


  • Author
  • Community Member
  • 0 replies
  • May 11, 2022

Hasn't had it out the house and I bought him a full body case from Amazon for it. Turned the house upside down and can't find the buttons anywhere. Missus prob hoovered it up 


Radoslaw Banaskiewicz
Community Member

After two weeks of use, something strange began to happen to the display inside, I will add that it is Honor Magic v2, and in the store they told me that I had to do everything online.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • March 18, 2024

Hi @ArthurC,

Welcome to the Community!

You can take the handset to your local store or alternatively contact the manufacturer directly.

 

Kash