Hi, I signed up for a pay monthly package on Wednesday 23rd August. The Phone arrived on Friday 25th but there is no SIM and the number that I wanted to port across from 02 is not recognised. I completed the PAC code as part of the application process but when I try to sign up to the ID mobile app with it, it is saying “number not recognised”
so, how do I get my sim delivered and how do I get my number to transfer across from O2?
thanks for your help.
Best answer by Tom
I’m sorry to hear this, the SIM card should be sent with the phone.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
+25
I’m sorry to hear this, the SIM card should be sent with the phone.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Thank you for your help, it is now up and running!
Create a new topic and ask a question to the iD Community.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.