I have received a new iPhone 15 with no sim, I was on EE . I have set up phone but have no network connection, I have tried my old EE sim but that doesn’t work. I tried to set up an ESIM but it says my old one is not compatible. Please help, should ID have sent me a new sim with the phone?
Solved
New Phone No Connection
Best answer by andewhite
Yes
This forum article might help you in this situation.
Alas, currently eSIM devices are not supported on the iD network.
This topic has been closed for replies.
+26Yes
This forum article might help you in this situation.
Alas, currently eSIM devices are not supported on the iD network.
+24Hey there
To use our network, as
Using the old EE SIM card won’t work unless your contract with them is still running, but that wouldn’t be using our network if it did work. Additionally, we don’t support eSIM’s at this current point in time, so neither will that, sorry about that!
Once you’ve received the ID Mobile SIM card, all should work fine, but if not, please do let us know so we can investigate further for you.
Kind regards,
Tyler
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