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new phone with sim

  • February 22, 2021
  • 3 replies
  • 213 views

I upgraded to a new phone, and recieved it yesterday with a new sim. Which sim do i put in please, in order to retain my old number?

Best answer by Ryan D

Hi @Tim_key,

You can continue using the old SIM card if this fits your new phone. I would keep the new one safe though just in case it is needed in the future.

Ryan

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3 replies

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • Answer
  • February 22, 2021

Hi @Tim_key,

You can continue using the old SIM card if this fits your new phone. I would keep the new one safe though just in case it is needed in the future.

Ryan


Aliboy03
New
 Contributor
  • New
 Contributor
  • 2 replies
  • May 3, 2021

If the new plan recognises the old sim, why are we sent a new sim?

When years ago you could ring up and change your plan and the people on the phone knew not to send you a new sim? It's a load of balls because it's not needed for people going from contract to roll over pay monthly obviously using the original sim. So I'm confused why I'm sent this stupid new sim, probably because it's done automatically by a fecking computer. 


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • May 3, 2021

HI @Aliboy03 

Some customers are sent a new sim as they may want to use the sim on a different phone which requires a different size sim card. If not, you can carry on using your existing sim card.

-Mohsin