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new phone wont register


New contract unable speak to anybody the app won't allow login and how can I recieve a code when I can't use the handset ??

Tried resetting as advised and no further

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4 replies

MichelleRonnie wrote:

New contract unable speak to anybody the app won't allow login and how can I recieve a code when I can't use the handset ??

Tried resetting as advised and no further

Has your phone network id got the same problem got 4 bars and emergency calls only


Scorpion
Helpful
 Contributor
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  • Helpful
 Contributor
  • 21 replies
  • December 1, 2023

You can never speak  to anyone while network around country is down most of the day


Rachael Priddle
New
 Contributor

Network is down.. awful really


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • 1420 replies
  • December 2, 2023

Hi @Scorpion , @MichelleRonnie , @Rachael Priddle  and @Edwards Daniel , sorry to hear of the trouble you have faced. We had experienced some issues yesterday with our network, but this is mostly fixed now. Additionally, as a knock on effect we have experienced a higher volume of contact than usual. The iD app has become unavailable again for some customers. We apologise for any inconvenience you’ve experienced, and we’ll continue to provide updates here - https://tinyurl.com/3ykh4ayb Thanks. - Siân