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new replacement sim activation

  • February 16, 2024
  • 6 replies
  • 720 views

Regan Kartz
Community Member

Need to activate new replacement sim

This topic has been closed for replies.

6 replies

  • Active Contributor
  • 7 replies
  • February 16, 2024

Hi Regan. This post has the details you need.New sim


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • February 20, 2024

Hi @Regan Kartz,

Welcome to the Community!

I hope that you have been able to activate the SIM from the article link that @Kev-S7 provided.

However just in case you missed it, the information is below:

Once you’ve received your replacement SIM, you can activate it easily via the iD Mobile App or My Account online: 

  1. Log in to the iD Mobile App or My Account online 

  1. Go to My services and tap Activate my SIM 

  1. Scan your SIM card barcode or enter the 19-digit number printed on the SIM cardholder* 

  1. Click Activate your SIM 

  1. Wait a few hours for the new SIM to be activated 
    *If you don’t have the cardholder anymore, don’t worry - the number is also printed on the back of the SIM card. It’s an 11-digit number, and you just need to add '89442001' to the start of it. 

Alternatively, you can activate your SIM online

 

Kash


  • New
 Contributor
  • 1 reply
  • June 17, 2024

I cant go any further as i dont have the pin they are sending because ive got no service.

i did a live chat earlier, basically ive moved over from o2, they told me the sim would arrive on Friday so i set up the puc for Monday(today). To date still no sim, i went to currys as advised got a new sim and the gut on the live chat said it should take an hr to activate, that was 3 hrs ago.


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • July 3, 2024

Hi @mason999,

Welcome to the Community!

Sorry to hear about the issues you are having.

Just checking if you have managed to resolve this as it’s been some time since you posted?

If you still require assistance we can PM you if required.

 

Kash


Benamino
New
 Contributor
  • New
 Contributor
  • 2 replies
  • August 8, 2024

I obtained a replacement sim from shop. They keep sending activation code which I can't retrieve as phone lost.  New sim not functional in new phone as unable to activate it! Help


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • August 14, 2024

Hi @Benamino 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom