New SIM card not arrived

When was your order dispatched @Daisylou? 

The official forum advice is to allow 3-5 working days from date of dispatch. 

Ordered 9 Jan

The order date and dispatch date are often different, @Daisylou. 
The dispatch date is usually the date you received your order complete email from iD Mobile.

Hi Lauren still no SIM card. Please cancel the order, I’ll go into the local Curry’s and get one. Tgis has gone on too long now. 

Hi @Daisylou,

You can obtain a replacement SIM from Curry’s and we can activate it under the same account/order.

Please let us know if you still want to cancel the order and we can get that cancelled.

Kash

Yes, cancel the order. I’ve been without calls for a couple of weeks now, so another couple of days til I get to Curry’s won’t make a difference. Not pleased with the service on this one.  I was abroad when this happened, should have been a SIM waiting for me when I got home. 

Hi @Daisylou,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Hi been waiting for my sim as well it’s been 5 working days now if I got a replacement sim in Currys would you be able to do the same for me and activate it? Thanks in advance

Hi @Alvy_m 

Yes, if you pick up a replacement SIM card from a Currys store you’ll be able to activate it at the following link;

https://my.idmobile.co.uk/ja/web/cpw/sim-swap

Tom

Hello I have not had my SIM card delivered still after 10 days please could you private message me as I have no working phone at present 

Thank you 

Hi @Megan Olivia 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

SIM card hasn’t been received was ordered on 22nd

Can someone contact me on to discuss this thanks

Hi @Lou Gav,

Welcome to the Community!

 I can see that we have responded elsewhere and we will get back to you there.

Kash

The SIM card was ordered for my son

Hi @Lou Gav,

The account holder can contact us directly.

If you are the account holder you can get back to us via PM if you require any assistance.

Kash

Sim was for my son it was received yesterday 

Hi @Lou Gav 

Okay, please let us know if you need assistance with anything else and should it be about someone else’s account, please have them get in touch with us.

Tom

Newbie. Changed from tesco. Now not got a number at all. 6 days and counting. Should have stayed with tesco. Now stuck with nothing. Peed off is saying mildly

Hi @Attlas,

Have you ported your number over from a different network?

What number shows when you make a call? 

You’ll need to request a port using the link below:

https://switching.idmobile.co.uk/customerPortIn

Kash

My card has not arrived it's been over a week and I am about to charged first month's bill 

Hi @Ziggi2511 

Sorry to hear this, SIM only orders can take 3-5 working days to arrive via Royal Mail.

If you don’t have it in this time, we’d recommend picking up a replacement SIM card from your local Currys store or if you’re still having issues with this please let us know so we can get in touch and have one sent out.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom