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Question

New SIM card not working

Buzzy69
Community Member

Switched to ID Mobile from EE using existing number, but SIM card not receiving calls. Reception area is good. Was told in would be next working day. How long until this transfer is complete?

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12459 replies
  • October 6, 2023

If the number you wanted to keep is showing in your iD online account @Buzzy69, iD probably consider the switch has been completed. 

What was the date scheduled for your number transfer @Buzzy69?

 

Forum member (non-iD).
Buzzy69
1 person likes this
  • Buzzy69
    Buzzy69
Lauren K
iD Mobile Employee
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  • Lauren K
  • iD Mobile Employee
  • 479 replies
  • October 6, 2023

Hi @Buzzy69

Welcome to the community!

Just a few questions similar to what @andewhite has asked. Has your number transferred over to iD? You should have received a text to the iD SIM if this has been completed.

If so, in your phone settings, is the temporary iD number reflecting, or the one you transferred?

Is your old EE SIM still active, or has this deactivated?

-Lauren

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