I’ve got a new account with ID mobile.
When I put the SIM into my phone it says No SIM avaialable.
I’ve tried another phone and it says Invalid SIM.
Both handsets are unlocked.
I’ve cleaned the SIM and put the phone in airplane mode for 30 seconds and also turned the handset off and on again. I think I’ve got a SIM that isn’t working - can you send me a new one please?
Best answer by Kash
Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
Trust me I've been having a similar issue for months and they have not fixed it. If able and are still within the cooling off period I highly advise cancelling your contract before you are stuck paying for non existent service
Thank you. I’m trying to cancel now - I’ve been on Live Chat with one agent for over half an hour and he’s just transferred me to another department- the wait time is 35 minutes. I’m cancelling!
+7Hi
Thanks
Help please - new phone with you and now 2nd sim and still not working since I transferred a mobile number - it’s now 10 days and no coverage!? Have a replacement sim sent via post and been to Curry’s today and still not working !! Yet keep taking my direct debit
tech help please urgently!!
+24Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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