I am in the process of transferring from EE to ID and porting my existing number. New handset and contract bought on-line via Carphone Warehouse on Monday during which I provided the PAC code. Collected handset on Tuesday in store. I was advised I would receive contract details via email plus confirmation of the number transfer date. 2-days later and I haven’t heard anything (checked spam too), so I am still on my old handset and contract with EE and with no indication that anything is happening at all. Any advice as to how to fix this would be appreciated (I have also messaged ID via X but not heard back).
Solved
New to ID. No contract Confirmation or Transfer Start Date Received
Best answer by Kash M
Hi
Welcome to the Community!
Did the store team provide a port date?
If the port still hasn’t been done you can request the port via the link below as it’s likely that it was never processed.
https://switching.idmobile.co.uk/customerPortIn
Kash
This topic has been closed for replies.
+24Hi
Welcome to the Community!
Did the store team provide a port date?
If the port still hasn’t been done you can request the port via the link below as it’s likely that it was never processed.
https://switching.idmobile.co.uk/customerPortIn
Kash
Hi Kash,
Turns out the store didn’t close down the order correctly when I collected my phone. I had to go back to store to get them to complete the process which then triggered the contract and the porting of my existing number.
All sorted now, but thanks for your reply 👍
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.