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Question

newly joined with number switch

  • September 27, 2023
  • 2 replies
  • 25 views
Daniel Lyons
Community Member

Hi

 

I've just joined ID mobile after joining from Vodafone (sim only) and have changed over the sim to ID mobile.

 

i am getting no network coverage at all? What do i do now as there doesn’t seem to be guide to help anywhere?

 

Daniel

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12380 replies
  • September 27, 2023

Okay @Daniel Lyons, you can contact the iD support team using: 

The agents work until 8pm on weekdays.

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8408 replies
  • September 29, 2023

Hi @Daniel Lyons 

 

Are you getting absolutely nothing whatsoever? No bars of signal?

 

Are you able to try the SIM card in a different device?

 

Please could you let us know the postcode(s) where you’re having these issues?

 

Tom

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