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Question

NHS data discount

J
New
 Contributor
  • Jane49
  • New
 Contributor
  • 1 reply

I note you have previously replied to other customers that I'd are looking into provision of  additional data in line with other providers e. g. "If you’re an NHS worker on an EE pay monthly mobile plan, we’re serving you with unlimited data until 9 October"

Have ID made any progress with their decision to help NHS staff with this? 

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    5 replies

    A
    iD Mobile Employee
    • Aklima R
    • iD Mobile Employee
    • 1139 replies
    • May 26, 2020

    Hi @Jane49 

    We should have this ready to go by mid-June. Keep an eye on idmobile.co.uk and on our app as we'll mention it there. Once the application process is available we will also send a text to all customers who have opted in to receive information from us about our special offers, so if you haven't already done so and you want to receive an SMS, you can set your communication preferences in the iD app. Just go to the bottom of the Dashboard which is the first page in the app, and you'll see 'My Communication Preferences'. Click on that and choose how you want us to contact you with offers when they're available. To receive a notification about the NHS offer you'll need to tick SMS.

    Thanks

    Aklima 

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    L
    Community Member
    • LisaSi
    • Community Member
    • 0 replies
    • June 10, 2020

    Sorry but the NHS link does not work.( when asked to confirm nhs email it says the link has expired).  Please could you have a look into this? 
    thank you. 
    Lisa Si 

     

     

    D
    Active Contributor
    • DanO
    • Active Contributor
    • 5 replies
    • June 10, 2020

    I have had this also

    P
    New
 Contributor
    • pep27871
    • New
 Contributor
    • 4 replies
    • June 10, 2020

    Hi,

     

    Both my wife and I work in the NHS and have our mobile accounts with iD Mobile. I was able to take advantage of the NHS data offer yesterday but whenever I’ve tried to set up my wife on her account the link states “sorry, the link has expired” as has happened with LisaSi. Please advise

     

    pep27871

    A
    iD Mobile Employee
    • Aklima R
    • iD Mobile Employee
    • 1139 replies
    • June 16, 2020

    Hi @pep27871 

    Welcome to the iD Community.

    Please contact our Live Chat team who will be able to assist you with this.

    They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

    Once you land on this page, scroll down to see the Live Chat section. 

    The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

    Once the agent is available the button appears blue, indicating that an agent is available.

    No need to refresh the page, this will happen automatically.

    Let us know how you get on.

    Thanks,

    Aklima

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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