NHS unlimited add-on applied but still charged

Hello @cscrocco,

I’m sorry to hear that.

When was the NHS unlimited data add-on applied? A text would have been sent to confirm?

Have you checked your iD bill to see a breakdown of the charges?

Charges are for the usage the month prior. If the add-on was applied after you had already incurred this out of plan usage, the add-on would not negate the charges and you’d still be liable for this.

Hope that explains.

Mohammed

Hi I'm registered for nhs heroes,got my text 9/6/2020,  if got my bill for this month on my old contract,  my email address is REMOVED

Hello ​​​​​​ @Elaine white,

Your bill for this month would contain usage most likely between Mid/End May - June so it depends on your bill date.

Have you viewed the PDF Bill for a breakdown of the charges?

We’ve removed your personal details, please note, this is a public forum so don’t post any details here publicly.

Mohammed