Nightmare DPD deliveries

Hi @Rhodie1963 

Sorry to hear this, do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

Hi Tom.

Thanks for your reply and apologies for not getting back to you sooner, anyway!, i cancelled my contract with ID mobile, through no fault of theirs, then went into curry’s and spoke to an extremely helpful chap who organised a new, and better contract for me, with ID mobile, then four days later I collected my new phone without the nightmare of having to deal with DPD. I certainly learnt a lesson from it all. 

Hi @Rhodie1963 

Glad to hear you got this resolved.

Tom

It was all sorted by the ID mobile staff. Thanks once again

I'm also having a nightmare with DPD!!   No delivery options work for me and they have my phone and only work Mon to Friday.  Can't change the delivery address.  Help! I really want my phone!

Hey there ​@Tryinghard, we’re very sorry to hear that

Please contact our live-chat, who can discuss this further with you:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

I am currently talking to you on live chat.  I can see that you are working hard to resolve the issue but DPD still have my phone and it's nearly 2 weeks since I ordered my phone.  I have a bill to pay but no phone 😕.

Hi ​@Tryinghard,

Did you manage to get this resolved via Live Chat?

The team should be able to look at covering the time without the handset.

Kash

I finally got my phone but only due to the brilliant work of your staff. DPD were an absolute nightmare!!  Thank you to your staff.

Hey there ​@Tryinghard, thank you for your kind words, and we’re very glad to hear that.

Thanks,

Tyler

I was told it is ID mobile my cod delivery text say sim plan for  Tesco I like to return my sim plan it looks scam when I was told it was  ID mobile . I am going to wait for plan date 28/07/25 and then change plan on  line app my self on ID mobile.

Hi ​@Sadia Moaeed 

Thank you for getting in touch. 

We are sorry for any confusion but can you please expand on what has happened? 

Have you received an email or text message advising that your plan with is with Tesco mobile? 

Where did you place the order please? 

Natalie 

It’s been sorted I return phone box back and told them sim do not want it . On 28/06/25  is the change plan date and I will lower my data plan .

Tesco mobile comes up as ID community email. And I like to stay with ID mob

I have cancelled my SIM card with Tesco  . They have said we are with Id mobile and took my id customer service pin so I changed pin that person was looking up  ID community not picking up phone which i wanted to lower my data . They said we can lower your plan we are with id mobile which I did not want Tesco i don’t want Tesco Mobile. Return phone and told  they cancel my SIM card 

Order was by phone call was every couple hours phone calls

Hey there ​@Sadia Moaeed, can you please clarify what the issue you’re having is, or any further questions sorry? I’m quite confused at what you’re asking and want to help as best as possible!

Thanks,

Tyler

It has been Tesco mobile which I return it.they have told me that we are ID mobile 

Hey there ​@Sadia Moaeed, I’m confused by what you mean sorry? Was this a scam or are you discussing a Tesco contract?

Thanks,

Tyler

Yes ID mobile used as Tesco mobile because Tesco mobile is with o2  they trying get me as o2 I recently change my network from o2 to ID mobile . I am know with ID mobile .

Thank you ​@Sadia Moaeed 

If your plan is with Tesco Mobile, you will need to contact them directly for support.

Natalie 

No I am not with Tesco mobile what has happen Tesco was sending email that we are ID mobile that I wanted to lower my data they phone which I did not ask for and they said sim will be arriving through the post and return goods back told them to cancel my Tesco sim which I am not interested. I am only interested ID mobile network and stick one mobile number.

Thank you for your reply. 

So to confirm, you have an active iD Mobile account and do not have a Tesco Mobile account.

You have been advised that Tesco are sending you a new SIM out, is this correct?

Thanks, 

Natalie 

No I do not need Tesco mobile sim I only need one handset one network provider. I like to stay with ID mobile. I do not need Tesco mobile sim..

Yes but I told them to cancel  Tesco sim I don’t need it . I like to stay active ID mobile account