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Question

No Connection

T
Community Member

All day I've had no internet or phone calls. I use my phone for work and heavily rely on it. I've recently changed over to this network and so far I'm not impressed. I want refunded for the time the system has been down.

    C
    SteveM75
    2 people like this
    • C
      CC12
    • SteveM75
      SteveM75

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • 3084 replies
    • June 25, 2025

    You won’t receive any refunds or compensation. iD Mobile plans are for personal use only, not business. If you need an SLA, you should have signed up to a business plan that offers one. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1376 replies
    • June 27, 2025

    Hi ​@tallguy1285  we are really sorry for any inconvenience the outage caused. Our team at Three worked as quick as they could to get everything up and running.

    Unfortunately from time to time, as with any technology, sometimes things don’t work as they should. We completely understand this isn’t ideal, and are very sorry this happened to you.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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