Skip to main content
Solved

No connection in Jersey


Mo6655335
New
 Contributor

My phone can't connect to a network in Jersey Channel Islands. I have roaming enabled and have been using my phone there fine until yesterday. Are there any technical issues? 

Best answer by Kash M

Hi @Mo6655335,

Welcome to the Community!

Have you tried removing the SIM for a few minutes whilst the handset is off?

It may also be worth doing a network reset on the device.

 

Kash

View original
This topic has been closed for replies.

3 replies

Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • Answer
  • March 19, 2024

Hi @Mo6655335,

Welcome to the Community!

Have you tried removing the SIM for a few minutes whilst the handset is off?

It may also be worth doing a network reset on the device.

 

Kash


Mo6655335
New
 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • March 19, 2024

Thanks Kash. It turns out that manually selecting the network makes it connect. For some reason it does not automatically connect to a Jersey network. It's not my phone as I have tried it in another phone 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8484 replies
  • March 19, 2024

Hi @Mo6655335 

 

Glad to hear manually selecting a network helped here.

 

Tom