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no connection in various central london locations


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Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • December 18, 2023

Hi @Jasmine1991,

I can see that you posted elsewhere also.

Please get back to us on the thread HERE and we will assist you further.

 

Kash

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • December 18, 2023

Hi @Jasmine1991,

I can see that you posted elsewhere also.

Please get back to us on the thread HERE and we will assist you further.

 

Kash

 


abdr720
Community Member
  • Community Member
  • 0 replies
  • December 23, 2023

@Kash your reply is unhelpful and given you haven't read my comment, I will have to assume you are a bot. My complaints are still pending and haven't been resolved within the 7 working days that you claimed. Still waiting.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • December 27, 2023

Hi @abdr720 

 

I’m sorry you feel that way, @Kash is not a bot but is an iD Mobile employee.

 

The complaints team will be in touch when possible, if you have made a complaint, please await their response.

 

Tom


abdr720
Community Member
  • Community Member
  • 0 replies
  • January 4, 2024

@Tom @Kash I received a text that the complaints team tried to call me -

 

But given ID service is non-existent in London, I never received that phone call!

 

And there is no missed call record on my phone! 

 

Ironic.

 

And so I tried to call the Complaints line back, and I waited 15 minutes on hold,

 

but because ID service is terrible in London, the line then cut out.

 

You can’t make this stuff up.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • January 8, 2024

Hi @Lucaxdg,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


  • New
 Contributor
  • 2 replies
  • June 4, 2024

I constantly had no internet in Central London, it's so many postcodes it can not be short term issues. Three's network is too congested and that's a massive problem.

You either have good connection with massive speeds, easily reaching 300 Mbps, sometimes even 1Gbps. But when you don't have connection, you don't have internet, at all.

I took a GiffGaff eSim for a month to compare the network vs that of O2's and what I've found is that the speeds are slower, but when Three had no connection, O2 always managed to get me at least 10Mbps, which makes a huge difference when you're trying to rent or end a Lime bike for example.

Sure, the maximum speeds are average 50Mbps, sometimes going up to 150Mpbs, but I much rather have a reliable connection than useless speeds in specific postcodes and no internet in others.

I'm leaving iD Mobile


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2235 replies
  • June 11, 2024

Hey there @JSksi, welcome to Community! We’re very sorry to hear you’ve been having these coverage issues with us.

 

Have you been in touch with us regarding these coverage issues before? Would you like us to investigate them further with you?

 

Thank you,

Tyler


  • New
 Contributor
  • 2 replies
  • June 11, 2024
Tyler wrote:

Hey there @JSksi, welcome to Community! We’re very sorry to hear you’ve been having these coverage issues with us.

 

Have you been in touch with us regarding these coverage issues before? Would you like us to investigate them further with you?

 

Thank you,

Tyler

I have, and was told there are no issues and it’s either my phone or just how the network is.

I’ve left iD Mobile and have a perfect connection all throughout Central London with O2 now :)