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No eSim detected and can’t find new phone number

  • August 5, 2024
  • 1 reply
  • 52 views
S
Community Member

I need my new number to use my PAC in order to transfer my old number but it is not on any of the emails I have received or on my profile on the site. As it is an iPhone 15 I under it should be an eSIM but there is no Sim detected when I look in settings. To access my account on here I had to go through facebook because the phone number is also needed to login through the link on the email!

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1 reply

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8408 replies
  • August 12, 2024

Hi @scholesy 

 

Sorry to hear this, were you able to retrieve your new phone number via Facebook?

 

Do you still require assistance with this?

 

Tom

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