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Question

no mobile data, calls, can't even call 7777

  • June 25, 2025
  • 1 reply
  • 5 views
Sylvia Ceballos
Community Member

I keep checking the status and it says mobile data is working but mine isn't, says 7777 is working but I can't call it....I was trying to pay my bill which was due today when I first noticed any issues but I can't pay it because well nothing is available. 

    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1547 replies
    • June 27, 2025

    Hi ​@Sylvia Ceballos  We had experienced an outage with our partners at Three, which may have explained the problems you had been facing? We are very sorry about any inconvenience caused, but this has all been resolved now. You should now be able to make your payment.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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