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Question

No network


Vickywong
New
 Contributor

Why no network at all. I paid my package for nothing. No customer service at all. No help at all. 

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4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12383 replies
  • September 6, 2023

Perhaps there’s a network fault at your location @Vickywong
Check for faults online at https://www.three.co.uk/support/network_and_coverage/network_support.


Vickywong
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • September 6, 2023

I've used the 4G from ID mobile before, then I went on holiday and came back, now I'm unable to use it again. 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12383 replies
  • September 7, 2023

Other forum members have had this issue after returning from a holiday @Vickywong

They’ve resolved the problem by getting a replacement iD SIM card. 

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • September 7, 2023

Hi @Vickywong 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom