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Question

No network, call failed, delivery failed - why?


When I try to call people, I get the message ‘call failed’. When I try to text people, I get the message, ‘delivery failed’. Does anybody know why this is happening? 

 

6 replies

  • Community Member
  • 0 replies
  • October 5, 2020

As at top left corner, it shows No Service. So I guess you are not getting network coverage.

Are you using WiFi calling or sim network for calling?


Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • October 6, 2020

Hi @Christopher20222,

As @Petershaha80 has stated, this is due to having “No Service” in the top left corner. Does the SIM card work inside another phone if you were to test this and did you purchase the iPhone from us?

Ryan


Hi there and thanks for your replies. In response to @Petershaha80, I don’t know if I am using WIFI calling or sim network for calling. I’ve had the phone for about 2 years and have always been able to send texts and make calls in the past so not sure what has changed or why this has suddenly started happening. I can still text some people but not others - very random!

In response to Ryan, I don’t know how to take the SIM card out as someone helped me do all that when I first got the phone. I wouldn’t know how to even start trying to insert it into another phone, I’m afraid. No, I didn’t purchase the phone from you. Someone gave me it after they upgraded to a new phone.

 

Thanks for your patience and sorry I am so technically inept!


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • October 8, 2020

That’s ok @Christopher20222, with technology changing all the time it’s easy to get confused by these things.

 

Are you able to take the handset into a Carphone Warehouse? If so, our friends there will be happy to take a look at your phone for you and try and get it firing on all cylinders again.

 

Will

 

 


Ok I’ll give that a try.

Thanks


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • October 11, 2020

No problem @Christopher20222,

 

Please let us know how you get on, or if you need anything else.

 

Will