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no outgoing service


Due to mix up with direct debit bill did not get paid, as soon as I was aware of this I paid yesterday afternoon. Account shows as upto date but phone still has no outgoing service.

How long before it's restored?

Best answer by Kash

Hi @RayVon,

Welcome to the Community!

It can take from 2-24 hours for services to resume.

Please let us know if you are still having issues and we can help.

 

Kash

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3 replies

  • 8 replies
  • April 19, 2024

Same here. No people, just bots. 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12418 replies
  • April 19, 2024
RJ75 wrote:

Same here. No people, just bots. 

Avoid the 24/7 chat-bot by typing “talk to a person”, @RJ75


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • April 23, 2024

Hi @RayVon,

Welcome to the Community!

It can take from 2-24 hours for services to resume.

Please let us know if you are still having issues and we can help.

 

Kash