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No replacement sim

  • March 21, 2024
  • 1 reply
  • 19 views
Caroline Frandsen
Community Member

No replacement sim recieved with phone 

 

Best answer by Lauren

Hi @Caroline Frandsen, have you ordered a new contract deal and haven’t received the SIM, or have you not received a new SIM card with your upgrade? It it’s the latter option, you should be able to use your old SIM card as normal. 

If you do need a replacement SIM, you’ll be able to visit any local Currys store to collect one at anytime. If you’d like one delivered, feel free to let us know and we’ll be able to send you a PM to set this up.

-Lauren

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Lauren
iD Mobile Employee
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  • Lauren
  • iD Mobile Employee
  • 479 replies
  • Answer
  • March 23, 2024

Hi @Caroline Frandsen, have you ordered a new contract deal and haven’t received the SIM, or have you not received a new SIM card with your upgrade? It it’s the latter option, you should be able to use your old SIM card as normal. 

If you do need a replacement SIM, you’ll be able to visit any local Currys store to collect one at anytime. If you’d like one delivered, feel free to let us know and we’ll be able to send you a PM to set this up.

-Lauren

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