Skip to main content
Solved

No replacement sim

  • March 21, 2024
  • 1 reply
  • 19 views
Caroline Frandsen
Community Member

No replacement sim recieved with phone 

 

Best answer by Lauren K

Hi @Caroline Frandsen, have you ordered a new contract deal and haven’t received the SIM, or have you not received a new SIM card with your upgrade? It it’s the latter option, you should be able to use your old SIM card as normal. 

If you do need a replacement SIM, you’ll be able to visit any local Currys store to collect one at anytime. If you’d like one delivered, feel free to let us know and we’ll be able to send you a PM to set this up.

-Lauren

View original
This topic has been closed for replies.

1 reply

Lauren K
iD Mobile Employee
Forum|alt.badge.img+19
  • Lauren K
  • iD Mobile Employee
  • 479 replies
  • Answer
  • March 23, 2024

Hi @Caroline Frandsen, have you ordered a new contract deal and haven’t received the SIM, or have you not received a new SIM card with your upgrade? It it’s the latter option, you should be able to use your old SIM card as normal. 

If you do need a replacement SIM, you’ll be able to visit any local Currys store to collect one at anytime. If you’d like one delivered, feel free to let us know and we’ll be able to send you a PM to set this up.

-Lauren

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perks banner
Terms & ConditionsAccessibility statement