no roaming

Is this only an issue with your roaming mobile data, or do you have problems with calls and texts as well @Mark Wall? 

Are you using an iPhone or Android device?

Only when roaming all

else fine. 
 

iPhone 13 

You could be suffering because the iD SIM in your iPhone 13 might not pick-up the correct APN settings while roaming in Crete @Mark Wall. 

Unfortunately, iD have issues with allowing iPhone devices access to edit the APN settings for MOBILE DATA.

A potential work-around is described by @Mohammed in his post in the following topic. 

🤞

Hi @Mark Wall 

Have you tried resetting network settings on the device?

Have you tried manually connection to a network instead of automatic network selection?

Tom

Yes tried both with no success sadly. 

Hi @Mark Wall 

Okay, are you able to see and change your APN settings?

Tom

Not that I can see, no. Only cellular data option and that just lists carriers. 

One of the customer service team told me that I couldn’t access data as I “was near the sea” and I needed to increase my cap - even though I was nowhere near my cap. A second person was more helpful but then said he had to refer to technical team who would contact me. But they haven’t yet. 

Cellular or Mobile @Mark Wall? 

Just checking, because typically you’d only see Cellular used in Settings on a US iPhone.  

Yes, I was surprised.  Under settings I have airplane mode, wi fi, Bluetooth, personal hotspot and cellular.   Under cellular I have cellular data and cellular options. It’s a Uk bought iPhone 13. 

That’s weird @Mark Wall. 
I’ve got an iPhone 13 via UK retail channel, which is running iOS 16.6. 

On my iPhone device the options displayed are: “Airplane Mode”, “Wi-Fi”, “Bluetooth”, “Mobile Data”, and “Personal Hotspot”.

Under the “Mobile Data” option, I’m shown the following options: “Mobile Data”, “Mobile Data Options”, and “Personal Hotspot”.

My iPhone 13 has the “Model Number” value “MLMN3LL/A”.

Perhaps iD are using incorrect carrier settings for iPhone devices?
Are you using iOS 16.6?

Yes I’m in 16.6

Weird - UK models should be using “Mobile Data”, not “Cellular”. 

All the Apple GB online support articles refer to “Mobile Data” - what iPhone 13 model have you got?

Iphone13 mini on IOS 16.6

Okay @Mark Wall, I think that’s the “Model Name”. 

You should be able to find the “Model Number” in Settings > General > About. 

I’m wondering if your iPhone 13 is set to use English (US) instead of English (UK), or if the Region setting is not “United Kingdom”.

The options are found under Settings > General > Language & Region.

Thanks. MLK43B/A is model number. I can’t find language and regional option but it does say carrier is iD54?

Try Settings > General, then scroll down to Language & Region.

If you tap Language & Region, you should be able access the options to choose the language (English UK) and region.

Sorted thank you. Now changed from US to UK. How do I now review APN? 

It should be accessible from Settings > Mobile Data, then scroll down to Mobile Data Network.

If you tap Mobile Data Network, you should find the APN in MOBILE DATA.

The correct value is “id” (in lowercase).

Thanks - when I go into mobile data I only have the following options;

Mobile data (on/off)

mobile data optins: data roamoing on/off, voice and data (5G auto), data mode (standard), limnit IP address tracking - on

personal hotspot

ID selection : auto, vodafone, Wind GR, cosmote

wi fi calling - on

network provider services - 447782333123

SIM Pin

then a list of how kuch mobile data I’ve used in the last period on different apps

Scroll down to Mobile Data Network.

When you tap Mobile Data Network, you’ll see the APN settings.

If Mobile Data is OFF, the Mobile Data Network option is not available.

Thanks everyone - all v helpful.
 

in the end I Had to delete previous providers APN setting and manually download iD APN settings. The iD Twitter response was v helpful. The customer service live chat was pretty poor. 

Hi @Mark Wall,

Glad to hear that this is resolved.

If you require further assistance, please let us know.

Kash

Hey @Kash, not sure the issue has been resolved. 
The OP by @Mark Wall appears to be about not having roaming mobile data in Crete.