Skip to main content
Solved

No service

  • 11 December 2018
  • 1 reply
  • 358 views

I’ve had no service for 3 days now and my payments are all up to date. I was advised to turn off my phone and remove my sim for 2 minutes but had no effect. Can anyone help?

Best answer by terrywebbs

Welcome to the ID Community

Have you popped your postcode into our Coverage Checker: https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker

That should keep you up to date on any ongoing or known issues in your area. If you have in fact done that and it's stating some problems were only recently fixed, then it could be that things haven't completely gone back to normal yet after any such work.

Where you receiving decent service when you first received the SIM? If so, we should expect it won't be too long until things are all back to normal and will continue that way from there.

If problems persist beyond a further 24 hours, please get in touch with our Social Media Team over at:
http://facebook.com/idmobileuk/
http://twitter.com/id_mobile_uk

They'll be happy to monitor things and troubleshoot things further from there if needed.
View original

1 reply

terrywebbs
Helpful
 Contributor
  • Helpful
 Contributor
  • 515 replies
  • Answer
  • December 11, 2018
Welcome to the ID Community

Have you popped your postcode into our Coverage Checker: https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker

That should keep you up to date on any ongoing or known issues in your area. If you have in fact done that and it's stating some problems were only recently fixed, then it could be that things haven't completely gone back to normal yet after any such work.

Where you receiving decent service when you first received the SIM? If so, we should expect it won't be too long until things are all back to normal and will continue that way from there.

If problems persist beyond a further 24 hours, please get in touch with our Social Media Team over at:
http://facebook.com/idmobileuk/
http://twitter.com/id_mobile_uk

They'll be happy to monitor things and troubleshoot things further from there if needed.