no service on my phone

Hello @KatTagg Sara,

sorry to hear that.

Have you just joined iD or been with us for some time?

Have you tried the service away from home incase it’s a local mast issue?

What’s your full postcode?

Mohammed

We have been with ID for quite a while. Service has been out for 2 days now and still not working. Postcode is BT28 2AZ 

Hello @KatTagg Sara,

Thank you for that information. Unfortunately we can see congestion on the network mast in your area but we hope that this is resolved very soon. How is your signal away from home (at least a mile or two); is it any better? When at home, does the signal come and go?

Ryan

Hi, no this is still not working. It is incredibly frustrating. J have tried ringing you customer service line and cannot get through. Can someone contact me on REMOVEDas soon as possible please. 

Hello @KatTagg Sara,

We’ve removed your number as this is a public forum.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed