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Question

no service since switching to ID

  • December 1, 2023
  • 1 reply
  • 104 views
Josh Create
Community Member

Hi all

 

ive just switched to ID including a new iPhone 15 and kept my old number, have followed the PAC process and had a text earlier today to say my number had been transfered and to restart my phone which I have. however since then I now no longer have any service, signal cannot get data without WiFi or make calls or texts ?

any ideas please 

can’t get through on live chat 

This topic has been closed for replies.

1 reply

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • December 3, 2023

Hi @Josh Create,

Welcome to the Community!

Unfortunately we experienced an outage which has now been fixed.

We hope that you are now able to use services but if you have any issues, please let us know.

 

Kash

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