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Question

NO SERVICE WHEN INSTERTING SIM CARD AND PHONE NUMBER NOT REGCONISED

Kelly Phan
Community Member

I signed a contract today and received my ID sim card. Inserted the sim card to my phone, and NO SERVICE. Tried everything including switch on/off, airplane mode, clean the sim, use another device, check coverage, manual selection of provider etc, nothing worked!!

It is exhausted because I already requested my PAC from my previous provider and they will charge me per day.

Also went to ID app to register my account, phone number not recognised.

Went to ID web page to switch phone number, entered all correct information and it kept saying Error- Issue with the information you provided. Jesus!!

Are they going to reimburse me the bill that I have to pay my old provider until the switch is completed???

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8 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12401 replies
  • October 20, 2023

Is your handset network locked @Kelly Phan? 

Does the iD SIM work in another handset? If not the SIM might be faulty.

 

 

Forum member (non-iD).
Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • October 21, 2023

Hi @Kelly Phan,

Welcome to the Community!

If you could please try what @andewhite has advised and get back to us here, we can advise further.

 

Kash

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KotekMamrotek
New
 Contributor
  • KotekMamrotek
  • New
 Contributor
  • 3 replies
  • December 9, 2023

I have the same problem. Tried everything. Changed sim card from currys and still no service. Please help, i have been on chat million times and they not resolving it, just offered me 20£ discount but i am still unable to use service. 

I tried my wife sim card from id network and its working fine.. i also tried my sim in few handsets and few locations- nothing! 

Please help im getting mad here 😒 

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8408 replies
  • December 11, 2023

Hi @KotekMamrotek 

 

Has your replacement SIM card from Currys been activated?

 

If not, you’ll need to activate it at the following link;

 

https://my.idmobile.co.uk/ja/web/cpw/sim-swap

 

If you do continue to have issues, please let us know.

 

Tom

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KotekMamrotek
New
 Contributor
  • KotekMamrotek
  • New
 Contributor
  • 3 replies
  • December 11, 2023

Yes it has been activated and when im looking in app i can see correct sim card no as active

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • December 12, 2023

Hi @KotekMamrotek,

Are you able to manually select the iD Mobile network via your network settings?

It may be worth resetting your network settings first then giving it a go.

 

Kash

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KotekMamrotek
New
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  • KotekMamrotek
  • New
 Contributor
  • 3 replies
  • December 12, 2023

I have done that and still nothing. When im trying to dial it says "your service has not allowing access to this number" i have tried different number as well, still nothing :( 

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • December 13, 2023

Hi @KotekMamrotek,

Not to worry.

I can see that we have sent you a PM and we will assist you further there.

We get back to you as soon as possible once you respond.

 

Kash

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