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Question

No service whilst abroad


Jess Higgins
Community Member

Had service all day and suddenly no service in areas where i have previously had 4 bars. In Czech Republic

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6 replies

Steven Jervis
New
 Contributor
  • New
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  • 3 replies
  • October 29, 2023
Jess Higgins wrote:

Had service all day and suddenly no service in areas where i have previously had 4 bars. In Czech Republic

I’m the same arrived in Czech yesterday and no signal 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8484 replies
  • October 30, 2023

Hi @Jess Higgins & @Steven Jervis 

 

I’m sorry to hear this, have you tried resetting network settings while in the Czech Republic?

 

Is roaming switched on in your iD Mobile app/website?

 

Tom


Steven Jervis
New
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  • New
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  • 3 replies
  • October 30, 2023

Yes once I put the area code to home and 00 it worked 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • October 31, 2023

@Steven Jervis,

Glad to hear that.

If you require further assistance, please let us know.

 

Kash


Steven Jervis
New
 Contributor
  • New
 Contributor
  • 3 replies
  • October 31, 2023
Kash wrote:

@Steven Jervis,

Glad to hear that.

If you require further assistance, please let us know.

 

Kash

But I will be changing service once home every number I wanna fone need to put a new number in it 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • October 31, 2023

@Steven Jervis,

If you are calling the UK you would need to enter the UK dialling code before the number.

 

Kash