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Question

no signal

Pamela Hancox
Community Member

Hi. I have an iPhone XS. I have had an ok signal for last four months whilst with I’d but now I have just one bar on 4g. Is it my phone. Or is it I’d? 

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12470 replies
    • August 29, 2023

    If you’ve got no signal on iD Mobile’s network everywhere you go @Pamela Hancox, you might have a faulty SIM card or handset. 

    If the issue is in one place only, there could be a problem with the iD Mobile network in that location @Pamela Hancox. 

    Check for faults online at https://www.three.co.uk/support/network_and_coverage/network_support.  

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8484 replies
    • August 30, 2023

    Hi @Pamela Hancox 

     

    Is this in all areas or just certain ones?

     

    Please could you let us know the postcode(s) where you’re having issues?

     

    Tom

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