Pretty much as per title.
I was on a PAYG sim with ID mobile, but because you can’t upgrade while keeping the same number, I had to switch to Honest mobile and then back to ID mobile. This happened in the span of a couple of days.
When switching back, ID mobile gave me an eSIM. I activated it and it worked fine -- I could call, send SMSs, and had 5G. However, on the day the number was supposed to be ported, the eSIM stopped working. The very moment the number was ported, I lost all signal on my ID mobile eSIM -- no calls, no SMSs, and obviously no data.
I reached out to support and they told me the usual -- try to reset the settings on your phone, bla bla bla. I went through a million useless steps, and it was still not working. They then issued a new eSIM.
The new eSIM also doesn’t work -- just like the previous one, the network returns “DENIED” when my sim tries to connect to the antenna, basically. I’m a software engineer and looked into the SIM -- the network is refusing to let my sim join.
So they gave me ANOTHER eSIM. Which ALSO didn’t work.
So I went to Currys and they gave me a physical card. Which ALSO didn’t work.
So I put the physical sim card in another phone. This ALSO didn’t work.
They escalated the issue to the technical team and they said the porting was successful (obviously not true) and that this is pretty much it.
How can I get this escalated further? Obviously something IS wrong and it’s not my phone or my SIM -- it’s the network denying access to my SIMs. I can literally see the error being a denied access.
I’ve also tried selecting the ID network manually in the settings, and I can clearly see that the network is denying me access.
Please refrain from giving useless suggestions like “reboot your phone”. You can assume that anything I could do or find on google, I have already done/found. I need to know how to escalate this further up in the ID mobile support.
