No signal after porting

Thank you ​@lala295 

We will be back to you as soon as possible. 

Nat 

Erm, nope. You’ve got more chance of me remotely connecting to the space station than you’d get from Three. No customer, no help - that’s how most of ‘em work nowadays.

Although iD are an MVNO using Three, I’d say that’s a far as their bond goes.

As you did, Currys would be the 1st place.

Also just to point out - the PM facility won’t be a rapid resolution, the guys and gals on here have this place to monitor too. It should, I think, be taken over by iD Support and can’t say how quick they’ll be either.

Alas ​@lala295, the iD community is the very slowest way of communicating with iD Mobile. 

You might find using PM service via Facebook or X platform a more effective way of interacting with the iD customer service team. 

• How do I contact iD Mobile? F.A.Q.

🤞

I mean I’ve contacted them on the live chat like 20 times already, it’s fast, but it’s useless. Maybe the people reading the threads on this community are different than the support agents on the live chat. That’s what I’m hoping for anyway

The iD customer advisers on Facebook and X appear to operate here as well, but the response times are usually much faster on their social media platforms. 

I believe the iD chat advisers operate from an offshore centre in South Africa.

Thank you, I just reactivated my X account just to get this sorted. They did reply already. Hopefully they are a bit better than the support on the live chat...

Do you know if they provision temporary eSIMs that one can use while they sort out their mess? Is this something they do at all?

Okay ​@lala295, in my experience X has been a lot better than Live Chat, for technical support.

Alas ​@lala295, doubtful iD could/would do this. 

I guess you could try an iD PAYG SIM card - no credit checks involved, and might even be available in-store from Currys. 

https://www.idmobile.co.uk/sim-only-deals/pay-as-you-go

I mean I’ve contacted them on the live chat like 20 times already, it’s fast, but it’s useless

Having clocked up a number of years either seeking help/guidance myself or also contributing across various fora, I can say with some confidence that whomever you ‘chat’ to via their support channels, whether that be with your fingers or mouth, for the most part will be sticking to a set script.

IMO the best (and in many cases faster) results are real world, from the likes of others whom have dealt with the same hoop jumping escapades themselves.

The people on X are just as useless. They said they can't take me through security because my username on X doesn't match my name/last name 😂😂😂😂

I even sent them a picture of my ID but they said that unless my name is public on X, they can't help. They told me to contact the live chat.

I found out that ​@Redsheep79 had my exact same issue a few months ago: 

• Issue porting from ID and back again - Could old account be a cause?

I wanted to send you a DM, but I can’t (probably because I’m a new user?)
please ​@Redsheep79 I hope you are still getting emails from this forum, you are my last resort 😭 Did you get this fixed? If so, how? Please please please do not ignore this email pleaseeeee

I might be able to answer that.

There’s been a spate of eSIM fraud lately and from what I know iD have upped their internal security. Another customer stated only he (and his password was only stored in his head) and iD knew his details yet his account was taken over. Make of that what you will, I’m just the messenger.

Again, got an answer for that too.

Nice people, probably from overseas, have been sending users on here PM’s. And within those pleasant messages they were claiming to be iD staff. And sadly some fell for it and have had their accounts taken over.

Therefore iD has to restrict the PM facility.

Well I can send text messages again. I don't know how it was resolved. I called customer services for an update and they asked for more examples of dates and times so I tried sending some messages and it was working. It's a mystery! Sorry I can't give an answer.

When I get time I'll list everything I did. It may be that one of those things made a difference at some point.

Okay thank you for replying anyway! 

Things got even worse than they were. I cannot log into my iD mobile account anymore, and I can't use the app either. After logging in, it loads endlessly and I never get to see anything besides the loading screen. Same behaviour on app and website. 

Edit: after being unavailable since midnight last night, login works again

Update:  I just spoke to the live chat support. The technical team still hasn’t looked at my issue since yesterday, so we have to wait. However, this agent said that rather than a porting issue, this is a SIM activation issue (..whatever). They’ve opened yet another ticket. I am not sure if it’s about SIM activation or porting, I think it’s porting since the first eSIM I tried worked fine (and was active) until the number was ported. Whatever category my issue falls in, I hope it gets fixed.

I’m also filing a formal complaint (not for the first time) because the previous complaints went into the void (agent promised the first month for free, but I still got an email saying the direct debit will be taken). I have now refused the compensation and will escalate this all the way up to the ECHR if I have to 😂

Sorry, just realised I've replied to the wrong thread - I had a separate issue regards sending text messages

​@Redsheep79 ah okay no problem. So do you have a solution to the porting issue you had?

I’m getting good at answering questions on this thread

My wife too could not gain access to her account throughout MOST of the night - and believe me I kept checking!! - and having just checked now, whilst replying, its working again. So the app/site was probably down for maintenance/security improvements. Though mine was accessible through out - go figure!!.

However, this agent said that rather than a porting issue, this is a SIM activation issue (..whatever). They’ve opened yet another ticket. I am not sure if it’s about SIM activation or porting, I think it’s porting since the first eSIM I tried worked fine (and was active) until the number was ported. Whatever category my issue falls in, I hope it gets fixed.

Due to an increased amount of eSIM fraud, I no wonder if their system red flagged your eSIM as a potential fraud event and killed it off.

I think I mentioned it on here, but now the PAC issue appears to be closed, another stab at an eSIM might sort this. But then again who knows!!

> now the PAC issue appears to be closed, another stab at an eSIM might sort this

What makes you think an eSIM would be more successful than the physical SIM I have?

Hang on….

You have SIM #1 from iD

You had to leave iD to migrate from PAYG to Monthly

SIM #1 killed off

You came back on eSIM (with a temporary number)

eSIM number ported and zip, zilch nada

Then you used a SIM - this isn’t SIM#1 is it? I hope not.

SCRUB THE ABOVE ​@lala295 

I’ve just gone back an re-read

So have you activated any of the other SIMs?