I’m a new customer and received my new phone on Sunday - I sent a PAC code and was supposed to transfer to this network yesterday but I didn’t receive a sim card with the phone. Does this arrive separately?
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+26Usually the SIM card and new phone are shipped together
You can get a replacement from any Currys store, otherwise talk to iD customer service using the online Live Chat service about getting a replacement SIM.
The replacement would be posted using Royal Mail, without tracking, and you’d need to allow 3-5 working days for delivery.
Start chatting at https://idmobile.co.uk/live-chat (works via a popup window in your browser) - just type “talk to a person”, to avoid the 24/7 chat-bot.
+25
A SIM card would typically ship with the phone itself in a green envelope, if you haven’t got this, we may need to issue a replacement.
Please let us know if you’d like us to get in touch here or if you’ve got it sorted via the recommend channels by
Tom
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