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no upgrade information

Roisin Town
Community Member

Hello, I am due an upgrade, but there are no options to see 1. What upgrade options are available 2. Confirm it is due. Following the online advice to check for an upgrade is not possible as none of the tabs suggested exist on my ID account/app. Please can you advise how to proceed? Is it best to cancel my account as I do not want to continue paying for the telephone? Thanks

Best answer by andewhite

Okay @Roisin Town, you can also discuss your upgrade options with the iD sales team. 

Call them on 020 7139 1397 - the advisers work 9am - 6pm.

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12550 replies
  • Answer
  • May 29, 2024

Okay @Roisin Town, you can also discuss your upgrade options with the iD sales team. 

Call them on 020 7139 1397 - the advisers work 9am - 6pm.

Forum member (non-iD).
Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8256 replies
  • June 4, 2024

Hi @Roisin Town,

Welcome to the Community!

As @andewhite advised our Sales Team will be able to assist with your upgrade.

If you require further assistance please get back to us.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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