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Question

No welcome email


So I received my phone yesterday and still haven’t received a welcome email, therefore I’m unable to register/use my sim. 
 

Can someone help as the live chat isn’t very helpful. 
 

Thanks!

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4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12432 replies
  • November 10, 2023

iD SIM cards are dispatched activated and ready to use @Kai Edwards - just pop your new iD SIM card into your handset, and everything should be good to go. 

When I joined iD Mobile, my welcome email arrived 4-weeks after my SIM card.

Anyway, if Live Chat isn’t working try the following options: 

  • Private message using Facebook Messenger.
  • Direct Message using X (Twitter).

The iD agents work until 8pm on weekdays (6pm at weekends).

 

 


  • Author
  • New
 Contributor
  • 1 reply
  • November 10, 2023

Weird, mines isn’t working but thanks I’ll try that!


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12432 replies
  • November 10, 2023

Indeed @Kai Edwards, sometimes the SIM card is faulty, otherwise perhaps iD hasn’t setup the iD account for your new connection correctly.


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • November 13, 2023

Hi @Kai Edwards,

I hope that your issue is resolved.

If you require further assistance, please let us know.

 

Kash